Twelve years of contact centre operations. Then we built the AI.
Most AI companies start with technology and work backward. We started with people, and learned everything technology can't teach you before we wrote a line of code.
The Short Version
FirstPoint AI was founded in 2014 as a BPO contact centre in the Philippines. For years, we ran real operations. Complex inbound calls, sales conversion, enterprise client management across multiple industries. We learned what customers actually need. We learned where human agents succeed and where the system fails them.
In 2019, we started building AI tools to fix those failures from the inside. Not because a trend told us to. Because we understood the problem better than anyone selling solutions to it.
By 2021, that AI was live in commercial deployments. By 2023, it was powered by proprietary fine-tuned models. By 2024, it was running in casinos.
Today, FirstPoint AI is a US-headquartered Voice AI platform serving 30+ casino operators, hotel groups, and service businesses globally, backed by an in-house AI development team and a dedicated contact centre operations team that provides genuine human escalation when the call needs it.
What Sets Us Apart
Operational DNA
A decade of contact centre experience isn't a background detail. It's the foundation of every product we've built. The AI understands how calls actually go because the people who built it spent years handling them.
Built In-House
We have our own AI development team and our own proprietary model weights. We're not reselling a third-party platform with a custom interface. We built this.
Real Human Backup
Our contact centre operations team handles escalations. Live agents, trained in service psychology, available when the call needs a human. Most AI vendors can't offer this because they don't have the team. We do.