Your Website Works 24/7. Your Chat Should Too.
AI-powered web chat with a real team behind it. Not a bot. Not a canned response. A managed service that converts visitors into conversations around the clock.
Most web chat tools are abandoned after deployment. The bot is generic, the responses are off, and visitors either ignore it or leave frustrated. Your team doesn't have the bandwidth to monitor it properly. Leads slip through. Web Chat from FirstPoint AI is different. We manage it for you: configuring the AI, monitoring conversations, and ensuring every visitor gets a response that actually moves them forward.
AI That's Actually Managed
Web Chat is a live, AI-powered chat service with human oversight baked in. The FirstPoint team configures your AI around your business, your offers, your tone, your workflows, and stays involved to keep it performing. It handles the volume. We handle the quality.
More Than a Chatbot
Converts Visitors Into Inquiries: Engages visitors the moment they land
Qualifies their interest, captures their details, and routes them toward the right next step: booking, call, or inquiry form. 24 hours a day.
AI-Powered, Human-Supervised: Built on proprietary AI
Trained on real contact centre data. Our team monitors conversations, refines responses, and steps in when it counts.
Configured for Your Business: We build out your Web Chat from scratch
Knowledge base, conversation flows, escalation logic, and keep it maintained as your business evolves.
Seamless Lead Capture: Every inquiry, contact detail, and conversation
Is captured and routed to your CRM. No lost leads, no manual data entry, no follow-up falling through the cracks.
Built For Businesses That Can't Afford to Miss a Lead
- Gaming and casino operators: player inquiries, event details, promotional information
- Hotels and hospitality: reservation questions, guest services, pre-arrival communications
- Home services: after-hours inquiry capture, job intake, appointment scheduling
- Any business with a high-traffic website and a small or busy team
We're the Operator, Not Just the Vendor
Most chat tools are software you buy and then manage yourself. Web Chat is a managed service. The FirstPoint team runs it, drawing on over a decade of contact centre experience to make sure every conversation performs the way it should. We didn't build this for a demo. We built it because we ran contact centres, and we knew exactly what a poorly managed chat interaction costs.
Need a Live Agent on Standby?
Pair Web Chat with Human Bolt-On and you have a real contact centre agent available to pick up complex conversations when the AI needs backup. Seamless handover. No drop in experience.
Ready to Stop Losing Website Leads?
A FirstPoint AI specialist will walk you through how Web Chat is configured for your business and what results to expect.